top of page
Telemedicine - Teladoc

The City of Chattanooga is proud to offer Teladoc to all employees and dependents enrolled in the medical plan. Teladoc is 24/7/365 access to a doctor or therapist by phone when your primary care physician is not available, and you have a condition when you would consider using urgent care. 

 

All Teladoc doctors are practicing primary care physicians, pediatricians, and family medicine physicians who average 15 years experience and are U.S. board-certified and licensed in your state. 

 

Teladoc does not replace your primary care physician. Teladoc should be used when you need immediate care for non-emergent medical issues. It is an affordable, convenient alternative to urgent care and ER visits.

 

 

Prescriptions. Teladoc doctors can prescribe short term medication for a wide range of conditions when medically appropriate.  Teladoc doctors do not prescribe substances controlled by the DEA, non therapeutic and/or certain other drugs which may be harmful because of their potential abuse.  When you go to your pharmacy of choice to pick up the prescription, you may use your health/prescription insurance card to help pay for the medication. You will be responsible for the co-pay based on the type of medication and your plan benefits.

 

Teladoc is most frequently used to treat conditions like:

  • Urgent Care 24/7 (previously PhysicianNow)

  • Mental Health Care (including psychology/psychiatry)

  • Dermatology

  • Neck/Back Care

  • Nutrition Counseling

  • Tobacco Cessation
     

Registration Instructions:

Visit bcbst.com/Teladoc and select "Talk with a Doctor Now."

Call 1-800-TELADOC.

Download the Teladoc app at the App Store or on Google Play.

Telemedicine - TextCare

Ever wish you could just text a doctor whenever you needed it? Now you can. TextCare is available to all employees enrolled in the medical plan and their entire household.

​

TextCare provides access to One to One Health board-certfied providers via text message - 24/7. You’ll get a provider response in under 5 minutes. You’ll be able to discuss primary and urgent care needs, chronic condition management and routine medication needs.


TextCare is accessible via text message and video chat. There’s no app to download to use the service! TextCare assists with:

​

  • General care, preventative check-ins, personal wellbeing and urgent care needs (aches, injuries, colds,sickness)

  • Pediatric wellbeing (2+ years old)

  • Managing a chronic condition (diabetes, hypertension) with provider follow-up

  • In-person care coordination (specialists, imaging and prescriptions)

  • Ordering labs and reviewing results

  • Prescription drug orders or refill

Appointments are not required. Simply send a text to (423) 481-9760 to initiate care!

Text (423) 481-9760 to initiate care!

bottom of page